Today I am looking at the value of quality with the aim of making both of us a 1% better person.
You might recognize quality, enjoy quality, buy quality, know the cost of poor quality, but are you committed to creating quality around you?
There is a truism that says you can have 2 of the following: Low price <–> Good quality <–> Fast delivery. It highlights that there is always a compromise between time, cost and quality. If you consider time being money, then the compromise comes down to Quality vs Investment.
Consider any product or service. Think about what would change if you altered time, cost or quality. For example, cars range dramatically in the time they take to manufacture, the quality and their cost. So do hamburgers, haircuts and and everything in between.
Many years ago, a friend of mine introduced me to Agile as way of working. One of the fundamental premises is that the level of quality is defined before investment. This is achieved through agreeing up front on what the finished product looks like. Agile calls this the Definition of Done. Time, cost and actions are worked out after the level of quality is agreed.
Quality Just Means Fit for Purpose
The power in getting really clear on the definition of done is that you get a result which is fit for purpose. The value of quality in your work – in everything you do – is not in making everything perfect. Nor is it in producing the bare minimum.
The True Value of Quality
The value of quality is in only spending your time on things which add value to the world. This value may be for a short or long time, but there is no point in wasting your time on things which are ultimately either useless and get thrown away or things which are over specified for the job and took too long to build.
The value in understanding and committing to the right level of quality is that you optimize your time and resources. The value for others is that what you produce does not waste their time. This means that you are contributing more to society than people who don’t commit to quality and the rewards will flow.
Quality first and Agile as a way of working will save you more than 5 minutes every day, so … UR now 1% better today.
If you would like to know more about Agile, try this free Agile Scrum course. There is heaps of info on Agile, this one is just part, but it is free and covers many of the key concepts you can complete in a few hours.